نقدّر ثقتك! اجعل كل معاملة بسيطة وسريعة وخالية من القلق مع إياد إكستشينج.
Effective Date: 2025
At EyadExchange.com, your trust is our top priority. We are committed to providing fast and secure money transfer services worldwide, ensuring transparency in every step, including refund policies, fees, and compensation procedures.
A fixed service fee of 7% is applied to every transfer.
Fees cover operational and international transfer costs and do not include any additional bank or payment provider charges.
Service fees are non-refundable under any circumstances.
Refunds may be issued under the following circumstances:
Transactions not completed due to technical errors on our platform.
Duplicate or overpayments made by mistake.
Transactions canceled before processing.
Regulatory or compliance issues preventing the transfer.
Clients can submit refund requests through multiple channels for convenience and faster processing:
A) Via Email:
Send an email to refund@eyadexchange.com including:
Transaction ID.
Sender and beneficiary details.
Reason for the refund.
B) Via Website Ticket:
Log in to your account on the website.
Go to the Support/Refund section.
Fill in the required details and provide the reason for the refund.
Submit the ticket for review by our support team.
C) Via Official Social Media Channels:
Contact our official Telegram or WhatsApp accounts.
Provide transaction ID, sender and beneficiary information, and the reason for the refund.
D) Via Contact Form:
Access the Contact Us page on our website.
Complete all required fields, including the reason for the refund.
Submit the form for official processing.
⚠️ Important: Always clearly state the reason for the refund to ensure faster review and processing.
Once a request is submitted, our team will review it within 3-5 business days.
Approved refunds are issued to the original payment method. Depending on the bank or payment provider, it may take 5-10 business days to reflect.
Transactions successfully completed and received by the beneficiary.
Service fees 7% and any bank or third-party charges.
Transactions rejected due to incorrect beneficiary details provided by the sender.
In cases of suspected fraud, money laundering, or illegal activity, EyadExchange.com reserves the right to hold funds and conduct necessary investigations.
Refund requests may be denied if the transaction involves prohibited or illegal activities.
For special cases, such as network issues or international bank delays, the review period may be extended as needed.
Senders are responsible for verifying beneficiary information before sending funds.
EyadExchange.com is not responsible for any loss due to incorrect beneficiary information or unaccounted third-party charges.
Users are advised to keep transaction receipts for future reference.
Maximum transfer amounts depend on the sender’s and beneficiary’s countries, as well as the policies of the bank or payment provider.
Transactions are usually processed within 24-72 hours, but some countries may take longer depending on local banks.
All transaction data is secured following the highest security standards.
Customer data is not shared with third parties except for legal compliance, tax requirements, or fraud prevention purposes.
For any inquiries regarding refunds or fees:
Email: support@eyadexchange.com
Phone: +
Live Chat:
Contact Us Form: https://eyadexchange.com/contact
Official /
Telegram: https://t.me/eyadexchange
WhatsApp: https://wa.me/eyadexchange
